This page explains how to delete your RKsell account and what happens to your data. It applies to the RKsell app on Android and iOS and to the website www.rksell.com; all of them use the same account.
1. Delete your account in the app
1. Open RKsell and sign in.
2. Go to Profile.
3. Tap Delete account at the bottom of the menu.
4. Enter your password and tap Delete permanently.
Your account is deleted at once and you are signed out.
2. Delete your account on the website
1. Go to www.rksell.com and sign in.
2. Open Profile and choose Delete account.
3. Enter your password and confirm.
3. Delete your account by email
If you can no longer sign in, write to info@rksell.com from the email address of your account with the subject "Delete my account". We may ask you to confirm that the account is yours. We delete the account within 30 days and confirm by email.
4. What is deleted
your sign-in (email address and password);
your profile: name, phone number, profile and cover photo, company details;
all your listings and their photos;
your conversations and messages;
your favourites, blocked users, notifications and storefront;
the devices registered for push notifications.
5. What is kept, and for how long
Backups: deleted data can remain in our backups for up to 30 days.
Reports and moderation records: reports you sent or that concern you are kept for up to 3 years to keep the marketplace safe.
Records required by law: the record that you accepted our terms is kept for the legal limitation period.
Anonymous statistics (for example daily visitor counts) do not identify you and are not deleted.
You can also delete single listings at any time under My listings, without deleting your account. Questions: info@rksell.com. More in our Privacy Policy.
